Frequently Ask Questions
These are the top most frequently ask questions or FAQ’s for Andean Leaves.
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If you have any further questions please just contact us.
How long does my order take to get here?
The usual delivery time to the USA and most of Europe is from 2-3 weeks. Countries which are farther away like Australia or which have slower customs control, can take up to 3-4 weeks. Holidays and natural events should also be taken into account.
What shipping service do you use?
We ship all our packages through the national postal service (USPS, CanadaPost, Auspost, etc.). In the future we might include EMS shipping but not for now.
Will there be problems with customs?
Normally there are no problems when it passes through customs, the packages are marked as other natural herbs. However, there is a rare chance that customs control might intercept the package for a couple of reasons: 1. The package is restricted. 2. Import taxes must be paid.
What happens when if customs get my package?
If it is in customs don’t be too alarm, sometimes they keep it there for a week or up to a month in “quarantine”. We will offer to reship it, previous payment of the shipping cost, and proof of reason number 1. The packages are randomly checked and almost never have any problems passing through customs.
Will my order be shipped in different packages?
Yes, if it is a big order, we will send one package every 2-3 days to ensure the minimum risk at border control.
What would be the best option for tea and for chewing?
Do you ship to my country?
Yes, we are currently shipping to almost every country including; Canada, France, Australia, United Kingdom, Mexico.
Do you have a successful shipping rate?
Yes, we do. About 97% to the US. The high risk places are: Florida, Canada, UK, Australia.
Where do you send from?
We send all our parcels from Lima – Peru to the World.
Are coca leaves legal?
Unfortunately, in some countries, they consider the coca leaves in the same category as cocaine. Which is very unfair.
We understand this situation which is why we package our products very discreetly for a lower profile at customs control. We suggest you investigate in your country before you purchase.
If you have any doubts or further questions please just ask us by sending an email to email@example.com
We are always happy to assist you further.
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