Orders are usually dispatched the same day (Monday – Friday) or over the weekend if it were the case. You should expect a shipping delivery time from 10-21 business days (2-3 weeks) to the United States and most of Europe. Deliveries to Australia and other countries which are farther away from Peru or have slower customs take approximately 1 more week to arrive. Special events such as natural disasters and holidays should also be taken into account.
The delivery is handled through the national postal service and could be sent as certified or non-certified shipping.* This means no tracking number and signature required (leaves it in your mailbox).
*If you wish to request a tracking number “certified shipping” than select the shipping option during checkout and we will email you the tracking number with a tracking link on your order update emails so you can trace down your parcel.
Please double check your mailing address carefully since that is the information we use for shipping.
The products are sent inside a sealed envelope or a small box, depending on your order, it could be sent in 2 or more packages.
Please check your Spam folder for your Order Confirmation email. Unfortunately most of the time it goes there and you will not receive any updates about your order. Please find it and put us your safe list for future emails.
In the rare chance that your package gets retained in customs, we can be able to re-send it, previous showing the notice as proof of the retainment and previous re-payment of the shipping fee. Please do not be alarm, if this ever happens there is no legal prosecution. The item will be most likely destroyed or sent back to the sender.
If you wish to cancel your order you will have to do it in the next few hours of making it since we cannot do a refund once it has already been sent. If you do not like our products or it was detained, you have a 30 day period from the dispatched date to ship it back to us and we can refund you the amount of your products through the same payment method you used.
Privacy & Security
The information used on the webpage will not be sold or shared in any way. It is solely for shipping purposes or sending you offers through your email.
Stand secure, we have SSL security certificate throughout the page and for processing your payments. This means it has an https:// green bar at the beginning of the domain which indicates it is a secure page.