Orders are usually dispatched the next day (Monday – Friday) or over the weekend. You should expect a shipping delivery time from 7-21 business days (1-3 weeks) to the United States and most of Europe. Deliveries to Australia and other countries which are farther away from Peru and/or have a slower postal service take approximately 1 more week to arrive. Special events such as natural disasters and holidays should also be taken into account.
The delivery is handled through the national postal service and is sent by certified mail. This means there is a tracking number available and it is signature required.
The tracking number will be uploaded a day or two after shipment and an email will be sent with the Shipping Details (tracking # and link).
Please double check your shipping address carefully since this is the information we use for shipping.
The products are sent inside a sealed envelope or a small box, depending on your order, it could be sent in 2 or more packages.
*Please check your Spam folder for our emails. Unfortunately, most of the time it goes there and you will not receive any notification about your order. Please find it and put us your safe emailing list for future updates about your order.
In the rare chance that your package gets retained in customs, we can be able to re-send it one more time for free or refund you the amount of the products (minus the shipping fee) and previous showing the notice letter as proof of the retainment. Please do not be alarm, if this ever happens the products will most likely be destroyed or sent back to the sender.
We will only issue refunds if your order gets intercepted by customs. The partial refund will consist only of the amount of the products, not the shipping fee. We can refund you through any payment method that we accept.
Privacy & Security
The information used on this webpage will not be sold or shared in any way. It is solely for shipping purposes, order notifications or sending you offers and coupons through the email. We will never spam you or contact you through the phone.
Stand secure, we have SSL security certificate throughout the page and for processing your payments. This means it has an https:// green bar at the beginning of the domain which indicates it is a secure page to view and purchase.